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Our NPS review template

sofia_pace_6567d

Trying to get CSAT surveys right for trial users. The defaults don't quite fit. What did you change?

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carl_holt_34497

Spent a week on this. The fix was tying CES tracking to the account owner field.

maya_reyes_12bcd

Curious what cadence you landed on. We over-asked and response rate tanked.

tara_ng_71349

Following. We're about to do the same thing for trial users.

felix_okafor_15ae5

We hit this too. Scoping response routing to self-serve users first made it manageable.

nina_boyd_e5a57

Honestly response routing didn't move renewal rate for us. Microsoft Teams did more.

nadia_pratt_13f76

Curious what cadence you landed on. We over-asked and the health score tanked.

priya_quinn_6e754

Have you tried routing it through HubSpot? Fixed the the health score gap for us.