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Our playbook for the feedback widget across self-serve users

lena_mehta_0c0c4

We're working through CSAT surveys and we switched CRMs last month. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

kiran_frei_577a9

Spent a week on this. The fix was tying response routing to the account owner field.

dana_okafor_9d3cd

Spent a week on this. The fix was tying segments to the account owner field.

sam_rourke_deeab

Spent a week on this. The fix was tying NPS surveys to the account owner field.

tom_reyes_5d489

Honestly the feedback widget didn't move response rate for us. HubSpot did more.

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