Trying to get response routing right for enterprise accounts. The defaults don't quite fit. What did you change?
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Following. We're about to do the same thing for our SMB tier.
Curious what cadence you landed on. We over-asked and renewal rate tanked.