We measured CES before and after turning on response routing. The result surprised us. Anyone seen the same?
Spent a week on this. The fix was tying response routing to the account owner field.
+1. The Microsoft Teams step is where ours kept breaking.
We hit this too. Scoping journey alerts to trial users first made it manageable.
Honestly the feedback widget didn't move CES for us. Microsoft Teams did more.
Same setup here. In our case it came down to journey alerts being too broad.