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How do you handle the in-app survey when volume tripled after launch?

marcus_webb_a07b5

Posting this for enterprise accounts. We care most about CSAT and I'm not sure session replay is the lever. Talk me out of it?

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nina_trin_286a9

Have you tried routing it through Slack? Fixed the time-to-resolution gap for us.

sofia_nair_ce365

Same setup here. In our case it came down to response routing being too broad.

marcus_holt_f8074

Same setup here. In our case it came down to the in-app survey being too broad.

cole_boyd_f5079

Have you tried routing it through Jira? Fixed the churn gap for us.

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