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How do you handle segments when we added a second product line?

tom_reyes_5d489

Half our team lives in Segment, so getting CES tracking data in there matters. How clean has that been for you?

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tara_ng_71349

Spent a week on this. The fix was tying response routing to the account owner field.

carl_voss_1abe9

Have you tried routing it through Intercom? Fixed the CSAT gap for us.

marcus_holt_f8074

Spent a week on this. The fix was tying CES tracking to the account owner field.

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