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Moved NPS with the feedback widget — here's our setup

priya_nair_a21f6

We're working through the in-app survey and we switched CRMs last month. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Comments

yuki_calvi_6cc1e

+1. The Microsoft Teams step is where ours kept breaking.

diego_nair_0db77

We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.

kiran_reyes_133ee

Honestly journey mapping didn't move CES for us. Snowflake did more.

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