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Moved CSAT with dashboards — here's our setup

nadia_lund_a02d7

Posting this for enterprise accounts. We care most about churn and I'm not sure dashboards is the lever. Talk me out of it?

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aisha_okafor_0871b

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

sofia_boyd_efd24

Worth checking your NPS window. Ours was skewed until we narrowed it.

bea_pratt_0cccd

We measure CSAT weekly now and it's made the in-app survey decisions much easier.

ivy_rourke_a8344

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

diego_soto_38806

+1. The Microsoft Teams step is where ours kept breaking.

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