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Our playbook for session replay across our SMB tier

tara_rourke_e408c

We measured NPS before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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ivy_okafor_0dad9

Have you tried routing it through Marketo? Fixed the CSAT gap for us.

diego_pace_d6f7d

Following. We're about to do the same thing for self-serve users.

felix_okafor_15ae5

+1. The Intercom step is where ours kept breaking.

esme_trin_d4c14

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.

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