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Slack vs Intercom for pushing the feedback widget data?

diego_webb_6ecb0

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Comments

kiran_quinn_f9be7

Worth checking your CSAT window. Ours was skewed until we narrowed it.

owen_trin_3c454

Same setup here. In our case it came down to journey mapping being too broad.

diego_okafor_8304e

We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.

jack_calvi_501a1

Honestly journey alerts didn't move the health score for us. Salesforce did more.

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