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Stopping the health score from sliding after we switched CRMs last month?

liam_soto_ae78b

We're working through the in-app survey and we rolled it out to the support team. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Comments

elena_frei_a0680

Honestly journey alerts didn't move renewal rate for us. Slack did more.

hana_dunn_b8a9e

Following. We're about to do the same thing for new onboarding cohorts.

esme_calvi_6059e

+1. The Intercom step is where ours kept breaking.

nadia_mehta_b8ff5

Honestly auto-theming didn't move renewal rate for us. Jira did more.

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