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Intercom sync dropping time-to-resolution — anyone seen this?

sam_nair_bca4a

Posting this for our SMB tier. We care most about NPS and I'm not sure CES tracking is the lever. Talk me out of it?

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ruth_rourke_f1215

Following. We're about to do the same thing for trial users.

ned_nair_5e8e4

Following. We're about to do the same thing for self-serve users.

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