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Is there a way to break out time-to-resolution by new onboarding cohorts?

tom_akoto_339d8

Posting this for new onboarding cohorts. We care most about CES and I'm not sure response routing is the lever. Talk me out of it?

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Comments

tom_ng_43b50

Same setup here. In our case it came down to response routing being too broad.

jack_calvi_501a1

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

nina_pace_21d6d

Curious what cadence you landed on. We over-asked and CES tanked.

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