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SSO question affecting who sees the in-app survey

wade_okafor_86fdd

Posting this for renewals at risk. We care most about renewal rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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liam_holt_2ad61

Curious what cadence you landed on. We over-asked and churn tanked.

nadia_mehta_b8ff5

Curious what cadence you landed on. We over-asked and NPS tanked.

ivy_soto_31f7c

Following. We're about to do the same thing for enterprise accounts.

maya_pratt_a68c6

Same setup here. In our case it came down to auto-theming being too broad.

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