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Stopping CES from sliding after we moved to a quarterly cadence?

hana_hale_21582

Half our team lives in Zendesk, so getting dashboards data in there matters. How clean has that been for you?

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maya_trin_fddf7

Curious what cadence you landed on. We over-asked and churn tanked.

sam_soto_216ea

Curious what cadence you landed on. We over-asked and NPS tanked.

kiran_sato_86bf3

Following. We're about to do the same thing for our SMB tier.

diego_mehta_79632

Same setup here. In our case it came down to the feedback widget being too broad.

diego_boyd_09eac

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

omar_dunn_827eb

Same setup here. In our case it came down to segments being too broad.

yuki_soto_19781

Curious what cadence you landed on. We over-asked and renewal rate tanked.

yuki_holt_15c4a

Have you tried routing it through Snowflake? Fixed the CES gap for us.

cole_trin_4cbd7

Same setup here. In our case it came down to the in-app survey being too broad.