We measured time-to-resolution before and after turning on NPS surveys. The result surprised us. Anyone seen the same?
Worth checking your churn window. Ours was skewed until we narrowed it.
We hit this too. Scoping dashboards to trial users first made it manageable.
We measure renewal rate weekly now and it's made response routing decisions much easier.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.