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Getting the in-app survey into Segment cleanly

marcus_nair_fc1e0

We measured CES before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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elena_calvi_ffba8

We measure renewal rate weekly now and it's made auto-theming decisions much easier.

diego_okafor_8304e

Have you tried routing it through Intercom? Fixed the NPS gap for us.

kiran_sato_86bf3

Curious what cadence you landed on. We over-asked and NPS tanked.

tara_pace_ef88e

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

liam_holt_2ad61

Following. We're about to do the same thing for renewals at risk.

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