Quick one. Since we moved to a quarterly cadence, our CES has been all over the place. Is that a segments config issue or are we reading it wrong?
We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.
+1. The Zapier step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and churn tanked.
We hit this too. Scoping auto-theming to self-serve users first made it manageable.
We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.