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How we cut CES reporting from days to minutes

yuki_ng_00693

We measured renewal rate before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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dana_calvi_56c20

+1. The Intercom step is where ours kept breaking.

diego_akoto_69c64

Worth checking your response rate window. Ours was skewed until we narrowed it.

ravi_soto_00019

Spent a week on this. The fix was tying journey alerts to the account owner field.

ned_trin_e319e

Spent a week on this. The fix was tying NPS surveys to the account owner field.

theo_holt_e612c

Spent a week on this. The fix was tying journey mapping to the account owner field.

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