nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Reusable the feedback widget setup we share with new CSMs

nadia_pratt_13f76

Posting this for renewals at risk. We care most about NPS and I'm not sure CES tracking is the lever. Talk me out of it?

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Comments

omar_sato_91909

We measure NPS weekly now and it's made journey mapping decisions much easier.

gus_hale_8b040

Have you tried routing it through Zendesk? Fixed the CSAT gap for us.

priya_nair_e29e2

Have you tried routing it through Intercom? Fixed the NPS gap for us.

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