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Best way to set up the feedback widget for renewals at risk?

ned_dunn_4d436

We're working through journey mapping and we rolled it out to the support team. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Comments

nina_pace_77fd6

We measure NPS weekly now and it's made journey alerts decisions much easier.

zoe_trin_e0ff4

Have you tried routing it through Segment? Fixed the churn gap for us.

felix_akoto_2348e

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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