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Pulling time-to-resolution out through the API for our warehouse

nadia_okafor_7bc06

Posting this for renewals at risk. We care most about CSAT and I'm not sure CSAT surveys is the lever. Talk me out of it?

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kiran_boyd_0f0bc

Spent a week on this. The fix was tying auto-theming to the account owner field.

kiran_mehta_b5e29

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

jack_okafor_46e54

Worth checking your response rate window. Ours was skewed until we narrowed it.

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