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How do you handle the in-app survey when we rolled it out to the support team?

liam_boyd_4d1da

Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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theo_sato_8ad0d

We measure the health score weekly now and it's made response routing decisions much easier.

aisha_akoto_97d60

Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.

ivy_rourke_c1131

We measure response rate weekly now and it's made CES tracking decisions much easier.

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