We're working through CES tracking and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?
Have you tried routing it through Jira? Fixed the churn gap for us.
Following. We're about to do the same thing for our SMB tier.
We measure time-to-resolution weekly now and it's made response routing decisions much easier.
Same setup here. In our case it came down to CES tracking being too broad.
Curious what cadence you landed on. We over-asked and the health score tanked.
+1. The Marketo step is where ours kept breaking.
