Trying to get segments right for renewals at risk. The defaults don't quite fit. What did you change?
Following. We're about to do the same thing for trial users.
We hit this too. Scoping auto-theming to self-serve users first made it manageable.
Same setup here. In our case it came down to the in-app survey being too broad.
Same setup here. In our case it came down to response routing being too broad.
Have you tried routing it through Segment? Fixed the response rate gap for us.
