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How do you handle segments when volume tripled after launch?

ivy_sato_5f807

Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a segments config issue or are we reading it wrong?

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nadia_trin_651a5

Same setup here. In our case it came down to journey alerts being too broad.

zoe_holt_c9f17

Same setup here. In our case it came down to response routing being too broad.

sam_nair_bca4a

Same setup here. In our case it came down to journey mapping being too broad.

ivy_okafor_0dad9

Curious what cadence you landed on. We over-asked and NPS tanked.

maya_pratt_78e73

We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.

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