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NPS surveys behaving oddly since we rolled it out to the support team — ideas?

diego_nair_0db77

We measured CES before and after turning on segments. The result surprised us. Anyone seen the same?

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cole_boyd_f5079

Worth checking your churn window. Ours was skewed until we narrowed it.

jack_okafor_46e54

Honestly journey alerts didn't move CES for us. Snowflake did more.

ivy_soto_31f7c

We measure churn weekly now and it's made CSAT surveys decisions much easier.

kiran_marsh_00519

Same setup here. In our case it came down to the feedback widget being too broad.

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