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Getting response routing into Salesforce cleanly

ivy_pace_37817

We measured response rate before and after turning on segments. The result surprised us. Anyone seen the same?

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Comments

sam_voss_cfa96

Honestly auto-theming didn't move response rate for us. Segment did more.

wade_pace_e0e0b

Worth checking your CSAT window. Ours was skewed until we narrowed it.

hana_voss_37240

Honestly auto-theming didn't move CSAT for us. Microsoft Teams did more.

maya_reyes_12bcd

Honestly the in-app survey didn't move CSAT for us. Intercom did more.

maya_ng_63f0e

Spent a week on this. The fix was tying segments to the account owner field.

bea_nair_3f04e

We measure the health score weekly now and it's made the in-app survey decisions much easier.