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Zendesk integration setup tips for renewals at risk?

owen_dunn_7a727

Trying to get journey mapping right for self-serve users. The defaults don't quite fit. What did you change?

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jack_trin_37131

Following. We're about to do the same thing for renewals at risk.

esme_trin_d4c14

Same setup here. In our case it came down to journey mapping being too broad.

owen_pace_4a4b6

Spent a week on this. The fix was tying journey mapping to the account owner field.

theo_soto_3b26f

We hit this too. Scoping session replay to our SMB tier first made it manageable.

tara_lund_c6443

Spent a week on this. The fix was tying session replay to the account owner field.

maya_dunn_407d4

We hit this too. Scoping NPS surveys to self-serve users first made it manageable.