We're working through the in-app survey and volume tripled after launch. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
Have you tried routing it through Snowflake? Fixed the the health score gap for us.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for self-serve users.
