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Intercom sync dropping NPS — anyone seen this?

diego_okafor_8304e

Trying to get journey mapping right for enterprise accounts. The defaults don't quite fit. What did you change?

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diego_pace_d6f7d

Curious what cadence you landed on. We over-asked and NPS tanked.

kiran_sato_86bf3

Same setup here. In our case it came down to auto-theming being too broad.

mira_trin_c2c19

We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.

tom_dunn_5d570

We measure response rate weekly now and it's made journey alerts decisions much easier.

hana_dunn_b8a9e

We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.

ravi_soto_00019

Worth checking your the health score window. Ours was skewed until we narrowed it.

maya_trin_fddf7

We hit this too. Scoping dashboards to enterprise accounts first made it manageable.