Quick one. Since we moved to a quarterly cadence, our time-to-resolution has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and churn tanked.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
+1. The Slack step is where ours kept breaking.
Worth checking your the health score window. Ours was skewed until we narrowed it.
