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CES tracking behaving oddly since we rolled it out to the support team — ideas?

aisha_akoto_97d60

We're working through response routing and we switched CRMs last month. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Comments

diego_pace_d6f7d

Honestly segments didn't move CSAT for us. Segment did more.

ruth_carr_7aadb

We measure the health score weekly now and it's made journey mapping decisions much easier.

elena_reyes_e935c

Same setup here. In our case it came down to journey alerts being too broad.

priya_calvi_a6482

Following. We're about to do the same thing for trial users.

wade_vance_48001

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.