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Our playbook for journey alerts across our SMB tier

dana_nair_d42d7

Half our team lives in Slack, so getting segments data in there matters. How clean has that been for you?

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nina_rourke_a040f

We measure churn weekly now and it's made CES tracking decisions much easier.

dana_nair_01e35

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

ivy_okafor_d6eca

We hit this too. Scoping the feedback widget to enterprise accounts first made it manageable.

dana_nair_01e35

Worth checking your the health score window. Ours was skewed until we narrowed it.

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