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Best way to set up CES tracking for new onboarding cohorts?

priya_sato_39aaf

Posting this for our SMB tier. We care most about renewal rate and I'm not sure response routing is the lever. Talk me out of it?

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ivy_sato_f0b72

Curious what cadence you landed on. We over-asked and CSAT tanked.

jack_ng_dada6

+1. The Salesforce step is where ours kept breaking.

kiran_boyd_3a161

We measure response rate weekly now and it's made journey alerts decisions much easier.

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