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How we cut CES reporting from days to minutes

mira_lund_e159a

Posting this for our SMB tier. We care most about the health score and I'm not sure CES tracking is the lever. Talk me out of it?

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priya_lund_72650

+1. The Zendesk step is where ours kept breaking.

dana_calvi_56c20

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

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