Quick one. Since we rolled it out to the support team, our the health score has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
We hit this too. Scoping the in-app survey to self-serve users first made it manageable.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Curious what cadence you landed on. We over-asked and CSAT tanked.
Have you tried routing it through Slack? Fixed the time-to-resolution gap for us.
