We're working through response routing and volume tripled after launch. Curious how others have handled it, especially around churn. Any rules of thumb?
Honestly CES tracking didn't move renewal rate for us. Zendesk did more.
+1. The Zendesk step is where ours kept breaking.
Same setup here. In our case it came down to the in-app survey being too broad.
Curious what cadence you landed on. We over-asked and CES tanked.
Following. We're about to do the same thing for enterprise accounts.
Same setup here. In our case it came down to journey mapping being too broad.
Same setup here. In our case it came down to the feedback widget being too broad.
