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Is there a way to break out CSAT by enterprise accounts?

sam_marsh_d4218

Half our team lives in Zapier, so getting the in-app survey data in there matters. How clean has that been for you?

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cole_boyd_f5079

Honestly NPS surveys didn't move time-to-resolution for us. Segment did more.

diego_pace_d6f7d

Following. We're about to do the same thing for self-serve users.

jack_pace_c09b0

Have you tried routing it through Jira? Fixed the CES gap for us.

kiran_boyd_3a161

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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