Quick one. Since we switched CRMs last month, our time-to-resolution has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Following. We're about to do the same thing for trial users.
Have you tried routing it through Segment? Fixed the response rate gap for us.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Spent a week on this. The fix was tying segments to the account owner field.
+1. The Slack step is where ours kept breaking.