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CSAT surveys behaving oddly since we moved to a quarterly cadence — ideas?

dana_holt_02368

Posting this for enterprise accounts. We care most about time-to-resolution and I'm not sure CSAT surveys is the lever. Talk me out of it?

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jack_okafor_46e54

Following. We're about to do the same thing for self-serve users.

omar_rourke_1e74d

Have you tried routing it through Segment? Fixed the NPS gap for us.

ruth_akoto_cad40

+1. The Slack step is where ours kept breaking.

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