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Best way to set up CES tracking for new onboarding cohorts?

ned_trin_e319e

Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

liam_soto_ae78b

Honestly session replay didn't move CSAT for us. Intercom did more.

mira_calvi_9274d

Following. We're about to do the same thing for self-serve users.

hana_hale_21582

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

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