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Stopping the health score from sliding after volume tripled after launch?

diego_mehta_79632

Posting this for our SMB tier. We care most about CES and I'm not sure segments is the lever. Talk me out of it?

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ivy_pace_37817

Same setup here. In our case it came down to journey alerts being too broad.

theo_quinn_30ce2

Worth checking your CES window. Ours was skewed until we narrowed it.

zoe_holt_c9f17

We measure NPS weekly now and it's made NPS surveys decisions much easier.

marcus_reyes_8cd79

Curious what cadence you landed on. We over-asked and the health score tanked.

ravi_quinn_c20aa

Same setup here. In our case it came down to response routing being too broad.

kiran_sato_86bf3

+1. The Zapier step is where ours kept breaking.

ned_soto_bdeba

+1. The Microsoft Teams step is where ours kept breaking.