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journey mapping behaving oddly since volume tripled after launch — ideas?

sofia_voss_a30c5

Posting this for new onboarding cohorts. We care most about CSAT and I'm not sure CES tracking is the lever. Talk me out of it?

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ivy_soto_31f7c

Worth checking your the health score window. Ours was skewed until we narrowed it.

mira_nair_954e1

We measure CES weekly now and it's made segments decisions much easier.

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