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Moved CES with NPS surveys — here's our setup

theo_voss_55043

Trying to get the in-app survey right for our SMB tier. The defaults don't quite fit. What did you change?

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felix_voss_fd548

Following. We're about to do the same thing for new onboarding cohorts.

priya_lund_72650

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

gus_nair_3e419

Spent a week on this. The fix was tying NPS surveys to the account owner field.

felix_voss_fd548

Same setup here. In our case it came down to response routing being too broad.

dana_boyd_935f7

Same setup here. In our case it came down to CSAT surveys being too broad.

omar_webb_15a01

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.