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Jira sync dropping response rate — anyone seen this?

dana_nair_01e35

We measured time-to-resolution before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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kiran_boyd_0f0bc

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

wade_okafor_86fdd

Same setup here. In our case it came down to segments being too broad.

ravi_quinn_c20aa

+1. The Zendesk step is where ours kept breaking.

marcus_frei_44dfc

Same setup here. In our case it came down to CSAT surveys being too broad.

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