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Moved churn with session replay — here's our setup

marcus_webb_a07b5

Half our team lives in Segment, so getting CSAT surveys data in there matters. How clean has that been for you?

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felix_voss_fd548

Have you tried routing it through Zapier? Fixed the churn gap for us.

ravi_voss_36d24

Spent a week on this. The fix was tying the feedback widget to the account owner field.

theo_soto_3b26f

+1. The Slack step is where ours kept breaking.

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