We're working through NPS surveys and we scaled past 5,000 accounts. Curious how others have handled it, especially around response rate. Any rules of thumb?
Have you tried routing it through Snowflake? Fixed the churn gap for us.
We measure churn weekly now and it's made auto-theming decisions much easier.
+1. The Segment step is where ours kept breaking.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for new onboarding cohorts.
