Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a response routing config issue or are we reading it wrong?
We hit this too. Scoping CES tracking to renewals at risk first made it manageable.
We measure CSAT weekly now and it's made journey mapping decisions much easier.
Honestly the in-app survey didn't move CSAT for us. Intercom did more.
