We're working through CES tracking and we rolled it out to the support team. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
We measure NPS weekly now and it's made journey alerts decisions much easier.
Following. We're about to do the same thing for our SMB tier.
Curious what cadence you landed on. We over-asked and CES tanked.
We hit this too. Scoping dashboards to self-serve users first made it manageable.
+1. The Zendesk step is where ours kept breaking.
